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- Rules gift cards must meet to be issued tax-free as a gift to an employee
- Redeeming with the Life Peaks Web Application
- Redemption with Life Peak’s QR scanner
- Extension of validity
- Cancellation of gift cards
- Change greeting or image on personal greeting
- Manual issuance of gift cards
- Guide to bookkeeper lists
- Reconciliation of revenue
- Use of right of redemption and right of withdrawal
- Customize attendee lists with one line per order
- Tracking data with Google Analytics and other tools
Use of right of redemption and right of withdrawal
REDEMPTION RIGHT
Refund of electronic gift cards
Even if the 14-day right of withdrawal has expired, a consumer is entitled to a refund throughout the redemption period and for a period of 12 months after the gift card has expired.
The claim can not be made on purchases made by traders, if agreed between the Issuer and the company, and on free gift cards.
Within the validity period, a reasonable fee – commensurate with the cost of the actual payment – may be charged to the consumer.
The following is therefore stated in the terms and conditions that consumers/companies agree to in connection with your issuance of gift cards:
Cash redemption right
“If the gift card is issued free of charge – for example sponsorship, charity, competition or as part of an advertising campaign, the gift card is free of charge and cannot be redeemed.
If you act as a corporate customer – issued for business B2B (not as a consumer, cf. section 7(1)(15) of the Payment Act) – the cash redemption rule does not apply. These cannot be redeemed for cash during or after the validity period, cf. section 6(2) of the Danish Payments Act, cf. section 96(2).
For cash payments of gift cards to consumers within the validity period, a fee of up to 50,- (for redemption, handling of payment and reconciliation) can be charged
The Consumer Ombudsman has written a quick guide on the subject which can be accessed here:
See also more here: https://forbrugerombudsmanden.dk/alle-emner/betalinger/udbetaling-af-gavekort-og-andre-vaerdibeviser/
Which electronic gift cards are covered?
The rules on refunds during the redemption period and for a period of 12 months after the gift card expires apply to both value gift cards and experience gift cards.
Who can make the claim?
Holders of electronic gift cards can claim the (residual) value during the validity period and for up to 12 months after the gift card has expired.
Electronic gift cards are generally bearer certificates.
This means that the holder is the person who has the gift card in their possession. The holder can therefore claim the gift card regardless of the fact that the holder is not the same person as the person who originally purchased the gift card.
Conversely, the person who purchased the gift card cannot claim redemption of the gift card unless they can also prove that they are the holder of the electronic gift card (i.e. have the gift card in their possession).
What value must be refunded?
Any residual value on an electronic gift card must be redeemed at face value (i.e. the value stated on the gift card), even if the payer has paid a smaller amount for the gift card. This means that the sale of a gift card with a value of DKK 500 at a price of DKK 400 is considered to be the sale of an electronic gift card at a value lower than the face value of the gift card.
How is a refund performed in practice?
When a refund is made after the consumer’s 14-day right of withdrawal, you can register the current gift card in the Application as “Reset”, so that the value is reset and you can be sure that it cannot be used later.
You can do this on the “SEARCH/REDEEM” page.Find the gift card by searching for its code, click on the magnifying glass in the far right column, scroll down and click “Reset”.
Refund the amount to the holder’s reg. and account number – we recommend that you make sure that the Owner is the owner of the account to which the payment is refunded, just in case. Please note that the holder may be different from the original purchaser of the gift card.
No claim for refund on free gift cards
The terms described above only apply to gift cards issued against payment.
A service is considered paid for when there is a direct or indirect payment for the service. The payment does not have to be an actual monetary amount.
Source: https://www.forbrugerombudsmanden.dk/hvad-gaelder/ofte-stillede-spoergsmaal/udbetaling-af-elektroniske-penge-og-andre-vaerdier-paa-fx-gavekort-faq/
You are therefore not obligated to refund gift cards issued manually OTH (on the house)
“It was also stated that ‘the purpose of the cash redemption rule in section 39 s of the electronic money chapter is (only) to protect the party paying for a service’. It therefore makes no sense to require cash redemption of both traditional discount coupons and birthday coupons etc. that are made available electronically and free of charge for marketing purposes.”
Right of withdrawal
Right of withdrawal within 14 days
The purchaser of the gift card has the right to cancel the purchase within 14 days.
If the buyer of the gift card exercises their right of withdrawal, you can refund the payment to the buyer to the same credit card that was used for the transaction directly in the Application.
If the gift card has been redeemed, the right of withdrawal cannot be exercised.
See how easy it is to do this here: https://lifepeaks.dk/faqs/annullering-af-gavekort/
The holder (e.g. the recipient) of the gift card has a similar right to cancel the purchase within 14 days. If the holder of the gift card exercises their right of withdrawal, you can refund the payment to the holder by registering the gift card as redeemed and refunding the amount to the holder’s reg. and account number – the above link cannot be used, as the money will then be refunded to the buyer’s account instead of the Holder’s account.
